Microsoft Dynamics
Maintenance and Support Services
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Not Satisfied with your Current Microsoft Partner?
Keep your Dynamics system running at its peak
Our approach and options set us apart
With over 12years real world industry experience working with Microsoft Dynamics NAV, Dynamics 365, AX and GP, we pride ourselves on delivering high quality software support. We make it our job to take away the stress when a Dynamics issue arises and our approach reflects that.
Microsoft Dynamics Support Services
MetaOption provides an array of support services for Microsoft Dynamics NAV, Dynamics 365, AX and GP. MetaOption’s support facility consists of a dedicated team of full time support engineers who provide excellent customer support services. We have built our business upon maintaining excellent long-term relationships with our customers; to underpin this we must offer an excellent support service. Our support team has high caliber, experienced consultants, including implementation consultants.
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Experience
Our Dynamics consultants are accredited with real world experience and knowledge.
Portal
Access to a secure portal where cases are logged and tracked. Review issue resolutions.
Fast Response
We are committed to responding to issues quickly. 27/7/365 support available.
Assistance
We assist on non-support related queries – online training, modifications or advice.
Dynamics Add-ons
Support customers enjoy free demo to Dynamics add-ons.
Reasons to choose MetaOption as your Support Partner
- Flexible support plans that can be tailored to your needs
- Personal approach, we like to get to know our customers
- Our Dynamics Support Plan is based on the category you choose.
- Assistance for non-support related queries; training, modifications, advice
- Accredited consultants with real world industry experience
- Free Demo to a selection of our Dynamics add-ons
- All versions of Dynamics supported
- Online portal to review solutions to issues and request assistance
- Fast resolution times
- 24/7/365 support available.
Compare Microsoft Dynamics Support Plans
- The table below provides an overview of the services included in each of our Microsoft Dynamics support plans. You can learn more about any of the services listed below by left clicking or tapping on the service name.
- General support questions
- Problems / Break-fixes
- Live training sessions
- Year-end close assistance
- One-on-one review w/ Support Manager
- Priority response guarantee
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BASIC
For companies that have minimal support needs throughout the year. Does not include live training or year-end close assistance.
- 8 / year
- 8 / year
- Low
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PLUS
For companies that have moderate support needs throughout the year. Includes live training sessions and year-end close assistance.
- 15 / year
- 15 / year
- 5 / year
- Annually
- Medium
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PREMIUM
For companies that have significant support needs throughout the year. Includes live training sessions and year-end close assistance.
- 50 / year
- 50 / year
- 10 / year
- Quarterly
- High
Customize your plan with additional options
- Customers can expand their support plan if their business needs change:
- On-site or remote consultancy days
- Add additional support hours during your plan
- Extended Service Level Agreement (SLA)
- 24/7/365 support
- Move your system to Cloud and include your hosting costs in your support plan, learn more here
Explore our additional Solutions and Services
Switching from an existing Dynamics Partner?
For whatever reason, as a Microsoft Dynamics customer you are entitled to switch partner. We deal with customers choosing to switch to us all the time and can advise you through the process. It is straightforward and it does not need to be a headache.