Change of Microsoft Dynamics Partner | MetaOption LLC

Seems like you are NOT SATISFIED by your current ERP Partner

Having the right ERP partner is just as important as having the right product. The role of a partner is to thoroughly understand your business and to use that understanding to help you implement an effective system that gives a genuine and fast return on investment.

When the system is live, a partner should provide high quality support and proactively consider the potential benefits to individual clients of new functionality and technologies. Unfortunately not all partnerships are made in heaven.

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Common reasons for changing partner

Poor level of support and aftercare after the initial project
The initial project didn’t live up to your expectations or failed
The software is not being optimised to its full capability
Inadequate training and/or account management
Lack of experience in client’s industry

Changing partner is easy

Our transition process is designed to ensure an easy and stress-free move:

Step 1: Speak to a member of our team

So we can understand what services and support you need from us, if you choose to move.
Step 2: Meet with one of our technical experts

They’ll ask some questions about your business, systems and technology and get to understand your company’s challenges, which will help us understand how best to support you and your team.
Step 3: Agree a migration plan

Once you’ve decided to move partners, we put together a detailed analysis of your business, systems and technology and create a plan to ensure a smooth transition to our Applications support desk.

The process of migration is one that we take very seriously to ensure you don’t suffer any interruption to your service. We’re happy to discuss the implications and process of moving your support to another partner, so feel free to call us for advice.